ai caravans

Holiday Info

Please do not forget that final balances are due 6 weeks prior to your stay.  
•Check in is normally on the Saturday, and the caravan will be available from 14:00 in the Moonstone, Torino Willerby Westmoorland or Willerby Salsa
•Keys are posted ( Or placed in a key safe with the code text to your Mobile on the day of arrival) out via secure mail delivery to your home address 10 days prior to your stay do not forget them as it will cost you £7.50 through Haven Key service.
To Return the Keys place them into the Key Safe once you have locked the van.
•Upon arrival you will need to go to the letting Reception not sales reception to purchased your Haven funwork’s passes if you required them.
•Duvets & pillows have been provided for your stay, included in the price are the Duvet covers and pillow cases & sheets unless you wish to bring your own just let us know. Price also includes Gas (Up to 1 Full bottle per week) however a further charge will be incurred if going over the allocation. This is not normally an issue. Booking 2 weeks and need a Linen change at the end of week 1 for £30
Electric for anything in the van is included . No Electric Cars are to be charged using any of the vans supply. A charge of £20 will be taken from the deposit unless prior agreement is in place 1st.
•Towels are not provided, please remember to pack!
•The allocated parking spot for the caravan, is directly beside the front of the door .
•Check out is then by 09:00hrs on the day of departure this will typically be on the Saturday morning, please leave the van as it was when you arrived ready for our next guests. A charge of £30 will be made if the van is not left in a clean & tidy condition. This would be deducted from any deposit paid.
•We will leave a guest book for comments, please feel free to leave constructive feedback as this will help us in the future to provide a better service.
•If anything is damaged please replace or if an insurance claim is needed then please contact me immediately on 07779 634457 so this can be sorted prior to our next guest’s arrival. The sooner you let us know of a problem the sooner we can sort it. For any major damage that is caused and requires an insurance claim then you will be liable for the excess £100 which would be deducted from the Damage Deposit. Any emergencies (Gas,Electric,Water/Sanitory) will be dealt with straight away, should something break down which needs to be sourced & replaced we will aim to sort within 48hrs.
If we come across any items you may have left after your stay we can return then via signed for delivery and the cost will be deducted out of the Key/Damage deposit. If you confirm a booking and then cancel there is a £15 admin charge. If a booking is cancelled within the 6 weeks prior to the date booked then the deposit payment is non refundable.
*Please ensure you have your own personal insurance cover for any personal injuries that may occur as aicaravans will not be held responsible for this. Please do not remove any cushions or materesses out onto the grass.
* Please remember this is our special home, and ask guests to treat it as such.

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